The Definitive Guide to eCommerce Conversion Rate Optimization

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The Definitive Guide to eCommerce Conversion Rate Optimization

The conversion rate is an essential indicator of how well your website is performing. Companies invest significant resources and time to drive traffic to their websites. But, despite all the efforts, they get no orders, leads, subscriptions, or email opt-ins. There is no conversion at all. Why?

Boosting the conversion rates is quite a challenge, and many fail in it. Hence, I decided to create this guide. It will help you optimize your eCommerce conversion rate. Let’s get started.

What is Conversion in an eCommerce Business?

Conversion rate is the percentage of online visitors who purchase something from your online store. There are many ways to determine conversions for eCommerce websites, such as:

  • Customers adding products to their carts
  • Signups to your emails
  • KPIs that your business finds important
  • An online sale
  • Consumers adding products to their wishlists
  • Total shares on social media

So what’s the ideal conversion rate? Well, for eCommerce websites, it can be anywhere between 1-2%. An excellent conversion rate is the one that goes past 2%.

Tools to Boost the eCommerce Conversion Rate

Here are some tools that can help you analyze and improve the overall conversion rate.

1. HotJar

You can gain the functionality of the click, scroll-depth mapping, and cursor movement with this tool. It allows your customers to interact with your eCommerce website.

The heatmap can capture up to 10,000 pageviews and compile analyses aggressively. Although, all of this depends on the plan you purchase.

HotJar also has session recording, which enables real-time analysis of the consumer. You can record individual user sessions to understand the user journey.

2. Quantcast Measure

Quantcast Measure is an analytics tool that is tag-based. It measures customers’ site usage and shares demographic data on a per-click basis.

You can view your metrics with the composition view and on an indexed basis. It will aid you in getting in-depth insights into the audience you are trying to reach.

3. Google Analytics

Here is what you can do with Google Analytics.

  • Determine how customers found your website. It will give you an understanding of how they reached your site. Was it due to Google keyword searches, social media, direct visits, or something else?
  • How long each consumer stayed on the website and whether they are unique or new ones
  • KPIs that your business finds important
  • What operating system got used. Also, it lets you know whether the user came through desktop/laptop or mobile phones.
  • How many users converted completely and the interaction that led to their conversion.
  • Get links to the Google Adwords campaigns and paid traffic tracking.

If you need assistance with conversion rate optimization services, then get in touch with us. We are a leading ecommerce website development company. Our company also provides Magento SEO services.

Here Are Some Strategies To Boost Your eCommerce Convesrsion Rates

1. Homepage Ideas

Imagine a physical storefront whenever you think of your homepage. This page is what arouses curiosity, captures people’s attention, and pulls them in. Simplify the process for new customers to enter and navigate the website.

Make it visually appealing, which will aid you in providing a satisfactory experience to your consumers.

• Simplify the Experience

A homepage should be as simple as possible. It just takes 2/10th of a second for a customer to form an impression. Hence, you don’t have much time to grab their attention.

Don’t overwhelm them with too much text or image-heavy designs. Follow the KISS principle. Keep everything simple.

• Add Testimonials to Build Trust

Testimonials are an excellent way to build trust. 88% of customers see them as a recommendation from a family member or friend.

Post testimonials from happy consumers on your website, and it will validate your work.

2. Product Discovery

Consumers should be able to find the products they are interested in on your homepage. Here is what you can do.

• Use Intelligent Search

Integrate an intelligent search bar on your homepage. It will help consumers search for their specific items quickly.

• Effectively Organize Categories

It should be easy to navigate the website. Provide different categories for each of the products and also add sub-categories in the drop-down menus.

• Add a Shoppable Instagram Feed

Instagram allows you to embed the feed onto your website. Use it to showcase beautiful photos and enable customers to shop them directly from the website

3. Product Page Ideas

Use this page to communicate the core value of your products. Here is what you can do.

• Use high-quality images

High-quality images play an essential role in a customer’s purchasing decision.

• Be Clear About Price, Delivery Time, and Out of Stock Products

Be honest regarding different aspects of a product. Remember, 28% of consumers will abandon the purchase if they get charged with unexpected shipping costs.

• Share Product Reviews

Product reviews ease customers’ minds regarding interacting with you. 90% of customers claimed that good online product reviews play an influential part in their purchasing decision.

4. Checkout Experience

The checkout experience needs to be flawless. Here is how you can make it easier for your customers

• Pre-fill the Customer Information

Your customers will be able to complete the shopping process faster if you pre-fill their information. They won’t have to enter a lot of details in between the checkout.

• Send Abandoned Cart Emails

Abandoned cart emails enable consumers to shop items they may have abandoned during a session. They will be able to return to the website and complete the purchase directly from their inboxes.

5. Shipping Returns

• Provide Free Shipping

Offering free shipping is one of the best eCommerce conversion rate optimization tactics. It ensures that consumers can save money regarding product delivery.

• Have a Clear Refund Policy

Inform the customers beforehand regarding the refund policy. Avoid last-minute complaints or conflicts.

Conclusion

eCommerce conversion rates play a significant part in a company’s growth. They are demanding when it comes to optimizing them. I hope this blog has provided you with a few tips regarding optimizing conversion rates for your eCommerce website.

What you learned here is just a starting point for your optimization efforts. It’s not the final blueprint, so keep experimenting and find out what works well for you.

ABOUT THE AUTHOR

Bhavin M

Bhavin M, co-founder of Icecube Digital, spends much of his time creating simple but valuable content which helps ecommerce entrepreneurs to grow their online business.

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