Dortech Direct is a leading building material supplier in England. It was established in 2012 with a core goal to provide competitive building material products buying options to both traders and end consumers. It is a part of Dortech Architectural Systems
Their Magento 2 ecommerce website was having difficulties with payment solutions and homepage layout.
Business had product reviews stored and taken in 3rd party review system which they were not able to show on products which could help increase their conversation rate and help build trust with customers.
Customers were not able to pay using credit/debit cards due to default checkout and purchased one step checkout extension both were not compatible with 3rd party payment solution.
Company was forced to process payments manually over telephone for customers who wanted to pay using credit/debit cards.
Company was looking for a custom checkout solution where customers can select specific nominated delivery dates and methods for their orders to arrive.
The website had new theme but with old design and outdated layout for homepage.
Customer experience was being affected and they were losing sales even though having big traffic.
Company had to make decision to improve store checkout process for better customer shopping experience.
Our Magento 2 development team developed and integrated a new layout for homepage according to current trends with mobile friendly creative for better user experience.
By developing a custom solution for product reviews we imported reviews in Magento in specific products based on their relations with 3rd party and customers were able to view the reviews to make sure they were purchasing the right product.
With setup of our in-house developed Icecube Digital’s extension Mageice One Step Checkout we improved customer shopping experience which is also compatible with their 3rd party payment solution.
As per their business requirement our Magento 2 developers modified our One Step Checkout extension so that the customers can select nominated delivery date and method in a calendar user interface and company can deliver customer orders on their required dates.
For ease of their customers, we have implemented custom functionality to show product prices with VAT or without VAT so at the time of visiting website customers can select including/excluding VAT option to see the products price accordingly
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